Duties may vary between different employers, but are likely to include:
discussing customers' needs, showing them vehicles and describing their features
arranging test drives and accompanying customers
negotiating prices and incentives to buy
processing orders and arranging registration plates, road tax and delivery
inspecting vehicles that have been brought in for sale or part-exchange
organising publicity.
Vehicle sales executives usually work around 40 hours a week, including some weekend and evening work. Part-time work may be available. Work environments include indoor salerooms and outdoor forecourts. A driving licence is required.
Salaries may range from around £10,000 to £50,000 a year, or more.
A vehicle sales executive should:
be confident and outgoing
have good listening and communication skills
be confident with numbers and the financial aspects of sales
focus on building and maintaining good customer relations
be interested in motor vehicles and enjoy selling.
Employers include franchised dealerships owned by manufacturer networks, local privately-owned operators and large, out-of-town car 'supermarkets' or independent garages, selling various makes and models of vehicles.
There are no minimum entry qualifications to become a vehicle sales executive. However, candidates are expected to demonstrate a good standard of literacy and numeracy. Employers may prefer candidates with some GCSEs/S grades (A-C/1-3), or equivalent qualifications, including English and maths. Previous experience in sales or of working with people is an advantage. Many people enter through an Apprenticeship. Some of the larger manufacturers also run graduate training schemes.
Apprenticeships differ from manufacturer to manufacturer, but most last between one and two years. Apprentices work towards NVQ/SVQ Level 2 or 3 in Vehicle Sales as well as technical certificates. Training may combine on-the-job training from experienced colleagues with classroom learning and, in some cases, computer-based learning. Vehicle sales executives receive regular training on product knowledge, new vehicles, models and features, and special promotions.
In a large dealership promotion may be possible from sales executive to business manager, sales manager and sales director positions. People working for smaller organisations may have to change employers to progress
Tuesday, 24 February 2009
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